El Patio Spanish Language School only collects information from you with your knowledge and consent. Certain personal information is collected from you so that we may offer effective and efficient service. If you do not provide all the information requested, we might not be able to provide some aspects of our service you require, for example, changes of class schedule, notification of homework if you miss a class, notification of cultural events organised or suggested by us. The information collected includes name, address, contact details, your study history with us, profession, how you heard about us, your reason for studying. Credit card details collected by telephone or email are immediately destroyed once the transaction has been processed. We do not keep credit card details.
Personal information is only collected where it is necessary for us to perform our functions as an education business, and this information is used by us only for the purpose for which it was collected. We use this information to process your enrolment, for purposes of market-research and to send you up-to-date information about new courses or events that we believe are useful with regards the study of the Spanish language.
We do not disclose information to any other individuals or organisations without your prior consent, except if required by law.
Accuracy and Correction
We encourage any changes in your personal information to be communicated to us if you believe that the information is inaccurate or out of date. Please contact us if you believe this to be so. We will remove any personal information from our files if so required. Contact us via e-mail, phone or mail, details below.
Management of information
We store personal information in the form of paper enrolment forms as well as electronically on our secure database. We will take reasonable steps to ensure the confidentially of the information you have provided as well as to protect your information from misuse, loss, unauthorised access, modification or disclosure.
Any concerns you may have regarding the use of information may be directed preferably in writing to:
The Privacy Officer
El Patio Spanish Language School
ABN 33 655 014 967
2/152 Little Lonsdale St Melbourne VIC 3070
03 9650 6032