Enrolment
Your place in a course is secured upon receipt of details (name, contact, course) and full payment of fees. Due to the small size of our classrooms, places in a course are held strictly in order of receipt of above.
Attendance
It is your right and responsibility to attend the number of hours of the course you have enrolled in.
Online Delivery & Classes at El Patio’s Centres
If you enrol in a course scheduled to be held in our Online Centre, your classes will be held on Zoom for the duration of the course. If you enrol in either our Northcote or Melbourne CBD centre, we will plan to hold these classes in the allocated centres. However, El Patio reserves the right to change venue to a nearby location or convert to Online delivery at it's discretion.
Missed Classes
You may make up missed classes by attending another class in that week, or a repeat class during the same Term, at the same centre, for no extra charge. There are no guarantees that the exact class will be available and it is best to arrange this in advance of the class you are planning to miss (though we won't be able to confirm catch up classes until Term has commenced). Please contact reception by email (info@elpatiospanish.com.au). In any case, we email you what was covered as well as any homework set after each class. There are also extra resourced on your student log in to help you catch up.
Change of Mind or Circumstance
If you have enrolled in a course and have a change of mind or circumstance, we are very flexible within the time span of a Term, and will endeavour to find a way for you to continue.
For all requests to withdrawal or transfer for the Term entirely, please refer to the Refunds and Transfers sections below. (Note: Intensives are categorised as separate Terms)
Refunds
Refunds are possible under the following circumstances only:
Refunds are not possible:
Transfers
Transfers are possible under the following circumstances only:
It is not possible to transfer or postpone any classes:
Payment in Instalments
You may choose to pay for your course via a series of direct debit payments managed through Stripe. These payments will continue until the full course fee is paid, whether or not you attended all classes. Our class sizes are very limited so payment of your fee secures your place in class and we can not fill your seat once Term has started.
Cancellation of Classes
If a class does not reach the minimum number of students, El Patio reserves the right to cancel a class at any time, or to offer the class for a shorter number of hours. See Small Classes below for minimum numbers. All efforts will be made to contact students affected in good time to make arrangements. This includes the offer of a free transfer to another course in the same or following Term, or a full refund.
Teachers
All teachers at El Patio are qualified language instructors. El Patio is unable to guarantee at any time that a certain teacher will take a course, nor complete a course that has already commenced. Should the latter occur, a suitable replacement will be found.
Public Holidays
No classes will be held on Victorian Public Holidays. Classes that fall on public holidays may be rescheduled, and if not, an alternative class offered.
Multiple Course Purchases
Multiple courses are valid for use during the cycle of one academic year - Summer Intensives, Term 1, Easter Intensives, Term 2, Term 3 and Term 4. The multiple courses expire after one full rotation of the academic year. For example, if you purchased your multiple courses for Term 4, 2022 the last chance to use the courses would be Term 3, 2023.
The multiple course fee is for single student use only and may not be shared with other students.
Once an enrolment has been ‘confirmed’ (either as the initial course or a course later nominated by the student), the same terms and conditions relating to a transfer to a future Term applies as above. Note that all courses must still be used within the yearly academic cycle and no refunds or transfers will be permitted should they not be used within this cycle for any reason. If multiple courses are purchased, it is not possible to upgrade to a higher multiple (by paying the difference) after your first course has commenced.
Vouchers
Vouchers are valid for a period of 3 years from date of purchase. They must be redeemed within this time frame, although a course chosen may commence after the 3 year period. Once a course is nominated, the Voucher is considered redeemed, and the usual terms and conditions of enrolment apply. To redeem a Voucher, contact El Patio to nominate your preferred course, quoting the Voucher number. Timetables for upcoming courses are on the Enrol page, or you may sign up (at the footer of any page on our site) to receive our monthly eNewsletter advising start dates.
Vouchers are not refundable, and are not redeemable for cash.
Private classes
Private classes can be postponed or rescheduled with at least 24 hours' notice from the student. Sessions cancelled or postponed with less than 24 hours' notice will be forfeited.
Private classes are valid for use for 12 months from the date of purchase. Private classes unused after 12 months have elapsed will be forfeited.
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